Fibre To The Ground (FTTG)

Last updated: 8 January 2026

1. Introduction

Fibre To The Ground (“FTTG”, “we”, “us”, “our”) is committed to protecting the privacy and personal information of its customers in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how personal information is collected, used, stored, and protected.

2. Personal Information Collected

FTTG may collect the following information:

• Full names, identity or registration numbers.
• Contact details (email, phone number, physical address).
• Billing and payment information.
• Service usage and network-related metadata.
• Support and communication records.

3. Purpose of Processing

Personal information is processed for:

• Service provisioning and activation.
• Billing and account management.
• Customer support and communication.
• Regulatory and legal compliance.
• Network management and security.

4. Lawful Processing

FTTG processes personal information lawfully, minimally, and transparently, ensuring data is:

• Adequate and relevant.
• Not excessive.
• Retained only as required.

5. Information Sharing

FTTG does not sell personal information. Data may be shared with:

• Network operators and service partners.
• Regulatory authorities where required by law.
• Law enforcement agencies under lawful request.

6. Data Security

FTTG implements appropriate technical and organisational measures to protect personal information against:

• Unauthorised access.
• Loss or destruction.
• Unlawful processing.

7. Data Subject Rights

You have the right to:

• Access your personal information.
• Request correction or deletion.
• Object to processing where applicable Requests may be submitted through official FTTG channels.

8. Amendments

FTTG reserves the right to amend this Privacy Policy at any time.