Fibre To The Ground (FTTG)

Last updated: 8 January 2026

1. Introduction

These Terms of Use (“Terms”) govern access to and use of the Fibre To The Ground (“FTTG”, “we”, “us”, “our”) website, services, network, and related products. By accessing the website or using any FTTG service, you (“the user”, “customer”, “you”) agree to be bound by these Terms. If you do not agree with these Terms, you must immediately discontinue use of the website and services.

2. About FTTG

FTTG is an Internet Service Provider offering fibre-based connectivity and related services within the Republic of South Africa, subject to service availability and applicable regulatory approvals. All services are provided in accordance with:

• The Electronic Communications Act, 36 of 2005
• ICASA regulations
• The Consumer Protection Act, 68 of 2008
• The Protection of Personal Information Act, 4 of 2013 (POPIA)

3. Scope of Services

FTTG provides internet connectivity, value-added services, and customer support subject to:

• Network availability
• Infrastructure readiness
• Fair Usage and Acceptable Use Policies
• Third-party network operator dependencies FTTG reserves the right to modify, upgrade, suspend, or discontinue any service or component thereof at its discretion.

4. Use of the Website

You may use the FTTG website solely for lawful purposes, including:

• Obtaining information about services
• Submitting enquiries or service requests
• Managing your customer account You may not:
• Interfere with website security or functionality
• Attempt unauthorised access to systems or data
• Upload or transmit harmful code, malware, or misleading content FTTG may restrict or block access to the website where misuse is detected.

5. Customer Responsibilities

You agree to:

• Provide accurate and complete information when registering or ordering services
• Safeguard your account credentials
• Use services in compliance with all applicable laws and policies
• Ensure that your equipment does not harm the network You remain responsible for all activity conducted using your account or connection.

6. Acceptable Use

FTTG services may not be used for:

• Illegal activities
• Copyright infringement or piracy
• Distribution of malware, spam, or phishing content
• Network abuse or activities that degrade service quality FTTG reserves the right to investigate suspected misuse and to take corrective action.

7. Fair Usage

FTTG applies a Fair Usage Policy to ensure equitable access to network resources. Excessive, abnormal, or abusive usage may result in:

• Speed shaping or throttling
• Temporary service restrictions
• Suspension in severe cases Fair Usage thresholds may vary by package and network conditions.

8. Service Availability and Performance

While FTTG endeavours to provide reliable services, connectivity is provided on a best-effort basis. FTTG does not guarantee:

• Uninterrupted access
• Specific latency, throughput, or uptime FTTG shall not be liable for service interruptions caused by:
• Power outages
• Network operator failures
• Force majeure events
• Planned or emergency maintenance

9. Fees and Billing

All fees are payable in advance unless otherwise agreed. Prices are subject to change upon reasonable notice. Failure to pay amounts due may result in:

• Service suspension
• Restricted access
• Termination of services Reconnection fees may apply where services are suspended for non-payment.

10. Suspension and Termination

FTTG may suspend or terminate services immediately if:

• These Terms are breached
• Unlawful activity is detected
• Continued service poses a network or legal risk Termination does not absolve you from outstanding payment obligations.

11. Intellectual Property

All website content, branding, trademarks, logos, and materials remain the intellectual property of FTTG or its licensors. No rights are granted other than those expressly stated. Unauthorised use, reproduction, or distribution is prohibited.

12. Privacy and Data Protection

Personal information is processed in accordance with FTTG’s Privacy Policy and POPIA. By using FTTG services, you consent to such processing as required for service delivery and compliance.

13. Limitation of Liability

To the maximum extent permitted by law, FTTG shall not be liable for:

• Indirect or consequential damages
• Loss of data, profits, or business
• Service interruptions beyond reasonable control Nothing in these Terms limits liability that cannot be excluded under South African law.

14. Indemnity

You agree to indemnify and hold FTTG harmless against any claims, losses, or damages arising from:

• Your misuse of services
• Breach of these Terms
• Violation of applicable laws

15. Amendments

FTTG may amend these Terms at any time. Updated versions will be published on the website and become effective upon publication. Continued use of services constitutes acceptance of revised Terms.

16. Governing Law and Jurisdiction These Terms are governed by the laws of the Republic of South Africa. South African courts shall have exclusive jurisdiction over disputes arising here from.

17. Contact Information For enquiries, complaints, or legal notices, customers may contact FTTG through official channels published on the website.